Standard orders must be placed by 11:59 PM PT to start processing on next day. Processing time usually takes 1 business day and orders will arrive within 3 business days from when the order is processed. Flash orders must be placed by 3:00 PM PT to start processing the same day and will arrive in 2 business days from when the order is placed. Expedite orders must be placed by 9:00 AM PT to start processing the same day and will arrive based on the transit time of the selected service. Delivery times are based on orders placed between Monday – Friday.
Business Days & Holidays
All orders process and ship Monday – Friday, excluding federal holidays within the Malaysia Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages do not ship from our distribution centers on weekends or on public holidays.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on rasagarwood.com, visit the my account area. You will need to sign in to access your account information.