If you are not completely satisfied with a rasagarwood purchase or gift for any reason, please review our return, refund, and exchange policies below for rasagarwood.com purchases and in-store purchases. Products must be returned in new or gently used condition. rasagarwood monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances.
rasagarwood.com purchases can be easily returned to rasagarwood locations or by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
When you return your purchase to rasagarwood.com by mail and we receive your item within 60 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
For Sephora.com products returned in store, rather than by mail, refunds are only provided if the product is returned within 60 days of purchase, and you will receive a full refund to your credit or debit card. If you paid with PayPal, you will receive a full refund in your choice of store credit or a gift card.
Items purchased on rasagarwood.com may not be returned by mail, and will not be refunded, 90 days after the purchase date. Items shipped to Sephora outside of the returns window, not in new or gently used condition, without a receipt, or not purchased at Sephora, may not be credited back or returned to you.
Sephora.com Return Procedures
Here are two easy ways to return your item:
rasagarwood.com Returns by Mail
Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items. Include your name, e-mail address, and phone number so that we can contact you, if necessary.
Package your return item in the manufacturer’s product box and rasagarwood packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
You will receive an email confirmation when your return is processed.
Returns can be mailed to:
AlHilmi Agarwood Sdn. Bhd.
Level 1, Wisma Al-Hilmi, 252A,
Jalan Bandar 12, Taman Melawati
53100 Kuala Lumpur
It takes up to two weeks to process returns and credit your account or to issue an online store credit. Return shipments can be tracked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.
rasagarwood.com Returns to Store Location
Visit any free standing Sephora store to return an item purchased from Sephora.com within 60 days of purchase.
Please bring your Order Summary and Return Form with you, as well as the credit card you used to place your order.
rasagarwood In-store Purchases
rasagarwood in-store purchases may be returned within 60 days of the date of purchase with a receipt or gift receipt at a store location in exchange for a refund in the same form of payment as your purchase was made, we do not accept mail returns for merchandise originally purchased at a retail location.